Privacy Policy

1. Introduction

Alejandro Grilo Internacional Padel Academy is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, player portal, and coaching services.

By using our Services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

• Identity Data: Full name, date of birth, profile photo
• Contact Data: Email address, phone number, WhatsApp number
• Account Data: Username, password, account preferences
• Profile Data: Skill level, playing experience, dominant hand, goals
• Health Data: Injury history, physical limitations (with your consent)

2.2 Training Data

• Session notes and observations from your coach
• Progress reports and skill ratings
• Training videos and photographs
• Focus areas and training recommendations

2.3 Technical Data

We automatically collect certain information when you visit our website, including IP address, browser type, device information, and pages visited.

3. How We Use Your Information

• Service Delivery: To provide coaching services and personalize your training
• Communication: To send session reminders and progress updates
• Account Management: To create and manage your player portal account
• Improvement: To analyze and improve our services
• Safety: To maintain records of injuries and ensure appropriate training

4. Data Sharing

Your training data is accessible to your assigned coach(es) and academy administrators. We may share information with third-party service providers including:

• Supabase (database hosting)
• Vercel (website hosting)
• WhatsApp/Twilio (messaging services)
• Email providers (notifications)

5. Data Security

We implement appropriate measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Access controls limiting who can view your data
• Row-level security in our database systems

6. Data Retention

• Account Data: Retained while active and 2 years after deletion request
• Training Records: Retained for 5 years for historical progress tracking
• Media: Retained until you request deletion
• Communication Logs: Retained for 1 year

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Portability: Request transfer of your data
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent at any time

8. Cookies

Our website uses cookies including:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our website
• Preference Cookies: To remember your settings

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights:

10. Supervisory Authority

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom or your local data protection authority.